Implants of Excellence warranty programme

Register your implants

The Implants of Excellence warranty programme was developed especially for patients with POLYTECH implants, offering an additional service of implant replacement in specific cases (as listed below). 

The programme was developed to increase your satisfaction and boost your confidence when choosing POLYTECH implants. 

POLYTECH is a leading manufacturer of breast and body contouring implants. All implants are manufactured with the utmost care and are of high quality. Through the Implants of Excellence programme, we document the performance of the POLYTECH implants since 2007 - for your safety. 

Online registration to the Implants of Excellence programme is free and must be completed within 6 months post-surgery. Registration to the programme and taking part in the annual patient survey, are preconditions to benefit from the programme.

The new conditions are valid from December 1st, 2020 and will apply retroactively to all registered patients.

This means that these new terms and conditions apply to future claims irrespectively of your registration date. However, any past claims that were decided in accordance with previous terms and conditions or which were not brought forth within the provided time limit, may not benefit from these new terms and conditions.

Click here to register

 

To register successfully, a verification process for your email address is necessary. 

  • First you will be asked to enter your email address and click on “Verify E-Mail”. 
  • Then you will receive an email with a verification code – which you need to enter into the next form field (double opt-in procedure). 
  • After adding your verification code, and by clicking “Submit”, your registration is complete, and you will receive your registration confirmation email.
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What are the benefits of the programme?

The Implants of Excellence programme offers the following benefits:

Free exchange of implants in the event of a material-related loss of shell integrity (including contralateral breast adjustment in all cases diagnosed by a surgeon):

  • For lifetime, for all breast implants, with the following surfaces: MESMO®, Microthane®, POLYtxt®, POLYsmooothTM
  • For lifetime, for all gluteal implants

 

Breast implant replacement in the event of Baker III or IV capsular contracture:

  • Up to 10 years post-surgery for all breast implants, with the following surfaces: MESMO®, POLYtxt®, POLYsmoooth™
  • For lifetime, including rotation, for all breast implants with a Microthane® surface

Brochure: Implants of Excellence

Important: Registration required - within 6 months post-op

Participation in the Implants of Excellence programme is voluntary and free of charge.

Make sure to complete your registration within 6 months post-surgery to benefit from the implant-replacement policy.

You can register online - please fill in the form in the following link: https://ioeregistration.polytechhealth.com/.

Please make sure you register all the implants that were used in your surgery in the same online form. At the end of the registration procedure you should have one ID for the Implants of Excellence programme.

You will have successfully completed your registration only once you confirm your email address by following the instructions described above (double opt-in procedure).

You will also receive your personalised digital registration package consisting of:

  • Welcome Letter
  • Member Card (Imprinted in the Welcome Letter)
  • Warranty Certificate

Having difficulty registering? Contact us by mail at ioe[at]polytechhealth.com.
 

The Annual Survey: the reason we ask you to register

The annual patient survey gives you an opportunity to comment on your quality of life with implants. Taking part in the annual surveys is a precondition to benefit from the Implants of Excellence programme and its implant-replacement policy.

The questions are easy to answer. By answering the questionnaire, your participation in the Implants of Excellence programme will be extended by one year.

You will receive key highlights of the annual POLYTECH patient survey – we want you to be well informed about your implants.

NOTE: The Annual Survey is conducted every year around April or May. We contact registered patients, who had their surgery prior to March 31st of the previous year. Each year, you will receive new access data in your email invitation. If you have not received our email by the end of May, please contact us via: ioe[at]polytechhealth.com.

 

Frequently Asked Questions

Any patient who underwent a surgery (breast / gluteal) with POLYTECH implants, may register to the programme within 6 months post-surgery. Registration to Implants of Excellence and taking part in the annual patient survey are preconditions to benefit from the programme and its implant-replacement policy.
Registration is free and must be completed within 6 months post-surgery.
To register CLICK HERE

Yes, patients with Baker grade III or IV capsular contracture who are participating in the Implants of Excellence programme are eligible for a free replacement implant according to the following:

  • Up to 10 years post-surgery for all breast implants, with the following surfaces: MESMO®, POLYtxt®, POLYsmoooth™
  • For lifetime post-surgery, including rotation, for all breast implants with a Microthane® surface
  •  

Your surgeon will need to take photos of the breast with capsular contracture and submit the photos alongside a detailed report prior to explantation.

Yes, rotation is included for breast implants with Microthane® surface (for lifetime post-surgery).

This warranty covers implant replacement in cases of material related rupture for lifetime and capsular contracture (Baker grade III &IV) up to 10 years after surgery (lifetime for Microthane®). The contralateral breast is included when diagnosed by a surgeon. Any costs of surgery are excluded.

The implant for the contralateral breast will be also provided under the implant-replacement policy, in case of material-related loss of shell integrity (rupture), when its replacement is recommended by the surgeon. 

Yes, the programme covers both gluteal and breast implants in cases of material-related loss of shell integrity (rupture). 

Yes, the programme is valid under the conditions described in the programme brochure for both primary and secondary surgeries.


Register your implants >> 

 

WARRANTY TERMS AND CONDITIONS:

  1. POLYTECH or B-Lite® lightweight breast or gluteal implants from POLYTECH Health & Aesthetics (hereinafter, POLYTECH).

  2. Online registration is available at ioeregistration.polytechhealth. com for the Implants of Excellence programme within 6 months after implant surgery. For registration you will need your implant passport, which you will receive from your treating surgeon post-surgery. 

  3. Participation in the annual survey. You will receive the link to participate by email. The link is only active for a limited time. 

  4. Valid for all implant surgeries. This warranty retroactively* covers all breast and gluteal implants registered in Implants of Excellence. 

  5. The warranty programme is a voluntary service of POLYTECH, which may be changed or discontinued at any time, and registrations made up to this time will not be affected by such a decision. The programme is only valid in countries where POLYTECH is active. 

  6. The programme is not applicable in the following cases: 
    • Damage to the implant before or during implantation
    • Damage to the implant due to an accident or injury
    • Damage to the implant by mammography
    • Damage to the implant during open or closed capsulotomy
    • Any other complications not listed in Art. 7 of these Terms and Conditions 
    • For custom made POLYTECH and B-Lite® breast implants and gluteal implants with article numbers preceeded by SAF 

  7. The warranty grants free implants of the same product range – either POLYTECH or B-Lite® lightweight implants - in the event of • Shell rupture due to the material failure valid for lifetime including the contralateral breast in all cases in which such need is diagnosed by a surgeon 
    • Capsular contracture Baker Grade III & IV of breast implants including
    the contralateral breast in all cases in which such need is diagnosed by a surgeon:
    - Up to 10 years after implant surgery for POLYtxt®, MESMO® and POLYsmoooth™ surfaces 
    - For lifetime for Microthane® coated surfaces
    • Rotation of Microthane® coated breast implants for lifetime
    • Costs of surgery are always excluded. Non-POLYTECH and nonB-Lite® implants are not covered by the programme. POLYTECH shall not provide any payments as an alternative to the free replacement product(s).

  8. Implant surgery must be performed by a qualified surgeon using stateof-the-art surgical techniques and in compliance with the instructions for use for the breast or gluteal implant in question. In case of rupture or capsular contracture, the surgeon who performed the original implantation should, if possible, perform the implant replacement. If this is not possible, POLYTECH must be informed proactively. 

  9. For requests for the replacement of breast implants due to capsular contracture Baker Grade III or IV, the treating surgeon must prepare photographic documentation prior to explantation. The same applies to the rotation of implants coated with Microthane®

  10. Damaged implants must be sent to POLYTECH for examination in a decontaminated state within four weeks after explantation. A comprehensive surgical report must be enclosed. In cases where implants are not returned properly or if no sufficient documentation is enclosed, no benefits can be granted.

1. December 2020

* retroactively means that these new terms and conditions apply to future
claims irrespectively of your registration date; any past claims that were
decided in accordance with previous terms and conditions or which were
not brought forth within the provided time limit, may not benefit from
these new terms and conditions.